Home

Reviews

Posted On: 1/21/2023

Dont recommend

Office staff do not answer their phone....I've called them one day at least 5 times waited and never answered my call.

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

We thank you for this feedback, and we want to make sure your concerns are addressed. Since you've submitted anonymously we're unable to reach back to you directly, however if you would contact either the office, or alternatively the Weidner Customer Experience Team by visiting bit.ly/weidnercustomerservice, we will be sure to do everything in our power to help. Hope to hear from you soon, The team at Brookwood Village

Posted On: 12/28/2022

Brookwood review

Seems legit

By: Veronica Carr Verified Resident

Source: Property Site Read Property Manager's Response

Hi Veronica! We’re so delighted to see this review, and we’re honored that you would take the time to share it with us! It’s a thrill to know we’re providing our residents with the best possible experience, and so if ever you need assistance with anything at all, please give us a call, we’d love it if you stayed in touch! Thank you so much! The team at Brookwood Village

This has been my worst leasing experience. I have had my water shut of many times without notice. This was an extreme inconvenience as I was unable to get ready for work or do any other basic daily task. I understand that maintenance needed to be done, and I been properly informed I could have sufficiently planned for such occurrence. I did not receive letter, email, or even call of these, and when I tried to call to inquire, per Brookwood usual, no one answered the phones. After one of these shut offs, my water would not restore properly. All of my water was running poorly and the water itself was dark grey. I tried to call the office to see if the work was still in progress, but once again received no answer. I decided to call it in as a maintenance emergency, as I could not drink, cook, clean, or shower. I was told someone would be sent as soon as possible. This was Tuesday, August 16th. Maintenance did not come until August 26th. For 10 days, this company believed me to be without clean and working water. Today, my water was once again shut off with no notice. I tried to call, and like usual, there was no answer. All of this only added to my disappointment when I learned that I would have to live here another two months because there is a mandatory 60-day notice, regardless of your original lease agreement. Per my lease agreement, I expected to live here until September 27th. Awhile back I received a form that stated it would have to be filled out and returned if I were to extend my stay. In not filling this out, that should have been sufficient notice that I would only be staying for the remainder of my lease. If additional notice was needed, why not state so on that form? Why not remind your tenants via letter or reminder? It felt as a dirty trick to get more of my money. The fact that no one was able to hear and understand my frustration, and do something about it, shows me exactly about how little they care for their tenants.

By: Tori Navarre Verified Resident

Source: Property Site Read Property Manager's Response

Hi Tori! We appreciate you for taking the time to leave this review, and we're saddened to read it. When we have a scheduled water shut off, we make sure to email residents through our resident system as soon as we know it will happen. There are times when we are unable to notify residents in advance due to an emergency and our maintenance team needs to take immediate action. Upon reviewing your history of maintenance requests, we only have one service request related to the water. We never expect any residents to be without clean and working water! We would love the opportunity to work with you as these issues arise, and so if these are ongoing concerns we ask that you please contact the office. Per all lease agreements of our residents: "To legally terminate residency, written notice must be given from the residents(s) to the management office". I'm sorry for any confusion regarding the terms of the lease! That is why when leases have upcoming expirations, as a courtesy, we send out the renewal options in emails and post them on the doors. Those letters include that we will need written notice of intent to vacate by a certain date, which would fulfill a 60-day notice. I am unsure what form you are referring to about extending the stay. If you bring it into the office, we would be happy to review it with you! We hope to hear from you! Brookwood Village Team

Maintenance:

Posted On: 8/29/2022

Maintanance

Maintanance guy did a great job on finding leak in waterheater area also was very proffesional. Excellent

By: Vernon Marthrel Verified Resident

Source: Property Site Read Property Manager's Response

Hi Vernon! Thank you so much for taking the time to give us such a generous rating, and for the kind words about our maintenance staff! We want to keep giving you that prompt and professional service that you've come to expect, so if there's anything you need from us then please don't hesitate to let us know, we're always eager to help! Have a wonderful day! The team at Brookwood Village

Maintenance:

Posted On: 8/16/2022

Maintenance

A/C unit replaced by George. This gentleman could not possibly have been more courteous or efficient. Work was done expertly and with a degree of civility seldom seen in recent times. We should do anything we can to keep a man of this caliber on the payroll.

By: Larry Edwards Verified Resident

Source: Property Site Read Property Manager's Response

Hi Larry, A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing Jorge, he is truly a vital part of our hard-working team here! See you around the community! Thanks again for being a valued resident, Brookwood Village Team

Maintenance:

Posted On: 8/1/2022

AC

We been having constant problems with our AC we been having to get it fix at least once per week

By: Brisa Caceres Verified Resident

Source: Property Site Read Property Manager's Response

Hi Brisa, We want to sincerely apologize for any discomfort and inconvenience you've had to endure as a result of your AC, and we want you to know that we're working very diligently to address the HVAC needs of several members of our community. The unfortunate reality is that record high temperatures are creating an inordinately high number of HVAC issues all across OKC, which means that the 3rd party HVAC technicians we work with are busier than usual, and the materials needed to make those repairs are in high demand. All of this means that we're unable to prioritize and carry out AC repairs in the timeframe that we would like, however we're still very much dedicated to making it happen in spite of the seasonal difficulty we're facing. If these problems reoccur, please get in touch as soon as possible, and we will do what we can to provide you with a lasting solution. Sincerely, The team at Brookwood Village

Posted On: 7/29/2022

Apartment could work with me for 9 days buy I did for 50....

2021 signed lease 6-21 due to shipment with covid we were pushed back till 8-10. They didn't have the apartment ready when we signed, causing us and our previous land lord to house us for another 50 days. This year prices went up, we found a larger home for only 400$ more. We gave our 30 day notice which is in our original lease agreement. Which in early 2022 the sent out notice for 60days. Pools are never kept up with the 7 they have! Gym closes when office does. Doesn't work for everyone. Those are why we moved in. Pools and gym! This year they raised the rent on us, we moved out July 1st and deep cleaned gave notice for the 1st of August to be out. Our readvise lease due to apartment not being ready we have a 9 day obligation the office said to pay. So for 1month and 9 days I'm paying for an apartment I really didn't need. All I asked was for 9 days to be waived and to work with me on it like I did them for 50 last year. Or to take it from my deposit. But I was informed I would get a late charge and an edition notice filed against me. It would be best to pay it in full. They make 80 to 90k in each apartment group, a half a million dollar company. Pools are always green, 1 maybe 2 might be open, gate 8 was closed the majority of July. It's cheap and convenient if needed, but if your looking for the adminities the parks are really only convenient the majority of the time. Gyms are if office is open. Day worker not so much to enjoy. Not recommending to anyone I know. Pay the extra go some where else.

By: Mk Verified Resident

Source: Property Site Read Property Manager's Response

We thank you for taking the time to write this review, however we're unable to locate you in our system. If this is an ongoing concern, please feel free to contact the Weidner corporate customer service line at 855-411-9343, or send us an email at [email protected]

Maintenance:

Posted On: 7/14/2022

Henry from Maintenance

Henry from Maintenance is amazing!! He came to fix a leak we had with our AC unit. Once that was fixed he also completed 2 other of our work orders. He went above and beyond and was extremely professional and courteous while he was here. 2 thumbs up to Henry! He needs a raise!

By: Lisa Hostetler Verified Resident

Source: Property Site Read Property Manager's Response

Hi Lisa, thank you for leaving a review about Henry. We are so happy to hear that he was courteous & efficient while taking care of your home.

Posted On: 7/7/2022

Review

I live in the town homes part where we pay more than anyone here to live in and in that regard we have the worst amenities around us 2 years in a row our pool has not been opened until mid July and closed a month a later there is no excuse for that other than not taking care of business I called around to other apartments in the state and most have all had their pools goin since may so the algae is not excuse we also have the worst laundry facility on the site it’s horrible and disgusting in there and that’s literally the only 2 amenities we have around the town home section I may be wrong but I feel like you should take care of your higher paying customers. And I find it appalling that they just raised my rent again with them slacking in there areas I only pay this much for the location and convenience now it’s become very frustrating you are charging $1,000 a month in rent with no laundry hook up or amenities I could literally rent a house with a backyard for that also a few months back I sent a message asking why the pest control guy never shows up to my house when it’s time for quarterly sprays I know he doesn’t show up because I work nights and I’m here sleeping during the day and I never heard anything backI an I’m still being charged for pest control every month

By: Garrett Benson Verified Resident

Source: Property Site Read Property Manager's Response

Hi Garrett, We thank you for taking the time to write this review, and we would like to start by sincerely apologizing for any inconvenience that our pool maintenance has caused. We're obligated to ensure the safety of our residents by constantly assessing the state of our pools and working with 3rd party vendors to bring them up to our standards. Unfortunately, that means that we're beholden to the timeframe of other companies, and also are often slowed down by having to wait for parts that are tied up by supply chain issues. That said, we did recently get two of our pools up and running, and we intend on having the third one open to our residents as soon as possible. If you can give us a call in the office as soon as you're able, we would love to schedule a time for pest control to enter your apartment, and for the opportunity to discuss your renewal pricing. Hope to hear from you soon, The team at Brookwood Village

Posted On: 7/5/2022

Maintenance has been quick to fix issues in our apartment! Thank you!

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

Thank you so much for taking the time to leave us a review and such kind words! Your experience here means the world to us, so if there's anything we can do to make it even better, please don't hesitate to let us know at 405-691-2661. We hope to hear from you soon! The team at Brookwood Village

Maintenance:

Posted On: 5/10/2022

HVAC TECH SCOTT

Kudos to HVAC tech Scott! He went above and beyond today to fix our AC unit after it quit working. He was very professional and courteous also! It was overall a great experience.

By: Lisa Verified Resident

Source: Property Site Read Property Manager's Response

Scott, We are so grateful for your 5 star review, thank you! We are happy to hear that Scott was able to help with your AC and that he was courteous while being professional. If you ever need anything, feel free to reach out!

Posted On: 5/3/2022

EXPENSIVE

fOR WHAT YOU GET THE RENT IS VERY EXPENSIVE. NOT A SAFE AREA. CONSTANTLY INCREASING THE RENT! MY BATHROOM IS FROM THE 70'S.....UGLY BATH TUB SURROUND! BE GLAD WHEN MY LEASE IS UP!

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

Good morning! Thank you for leaving us some feedback. My name is Amanda and I am the Community Director here at Brookwood Village. We're sorry that you are unhappy with your apartment home. We'd love to see what we can do to turn your experience here with us around as we want you to truly enjoy your home!! We can definitely look into getting your bathroom a small renovation. Please reach out to me directly at [email protected] or text me to set up a time to visit in person regarding what you'd like to see changed: 405-759.4916. Looking forward to hearing from you!

Posted On: 4/25/2022

We are not valued residents.

Funny when you call the front desk and tell us we are valued residents, but they never return a phone call. They make it mandatory to use their laundry cards for machines that are broken more than 75% of the time which is our responsibity to report to the supplier when their is an issue not them. Then within a week they run out of cards and cant get more. The dog park trash cans are over flowing with dog poop constantly, and takes calling them and leaving work orders for over a month to get fixed. We can all go on.

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

Good afternoon! My name is Amanda and I am the Community Director here at Brookwood Village. I would like to address your concerns with the laundry rooms as I know it is frustrating for everyone, us included. While the laundry machines are in each of our 8 laundry rooms, they are not our property. We have a contract with CSC that isn't up until 2025. There is no buy-out, I have checked several times. We don't have laundry cards on hand. CSC comes when we run out to stock our card machine and as they are not an employee of Weidner, but a vendor, we are on their time table as to when they can come. We do ask that our residents place the service requests for the laundry machines with CSC just like you would if it was your dishwasher malfunctioning in your home as you can give them better information than we can, because you are the one experiencing the issue. We strongly encourage our residents to text us because we have a faster response time. The number to reach us via text is: 405.759.4916. If you'd like to discuss further, I'm happy to meet with you in person. Thank you for your review! We appreciate the feedback.

Posted On: 4/8/2022

THE REAL BROOK WOOD VILLAGE

MAINTENANCE DOESNT GET THEY JOB DONE,.. they don’t even come check and u can put in so many referrals for them and they wouldn’t come but it say they came . The price of the apartments are ridiculous and outrageous. Definitely for a two bed room it’s not worth the price and than we pay for trash when u only use one and we get charged for both when the other one is literally on the other side of the buildings and not only that , pest control why are we paying for pest control when that’s y’all idea? And y’all only come spray y’all don’t clean behind anything before spraying . The parking area and parking lot is good but we have people who just walks pass and let the animals piss and poop every where . The laundry rooms are nasty and a waste of money and time I spent 3hours trying to wash and dry my clothes never again

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

Good morning. My name is Amanda and I am the Community Director. I'd love to visit with you about your concerns and show you that our rates and fees charged are standard industry practice and in line with our current market trends and are actually lower than most of our competitors. Feel free to reach out to me directly to schedule a time to come in and discuss it with me. 405.759.5052 or via email at [email protected]

By: Nathaniel Highberger Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Nathaniel! I can feel the positive energy coming from your review! Thank you so much for taking the time to show us some love. We appreciate you!

Posted On: 12/9/2021

…

I understand rates go up every year on rent but usually when crime is ramping up it does not within 2 weeks 3 cars have been broken into right in front of my building 704 same spot I was told we supposedly have a security guard that patrols at that I’ve never seen and was told y’all are aware the crime is ramping up but to blatantly tell me your not going to do anything about it that I’m just unfortunate while raising my rent is absolutely wrong!!! if you are aware of such conditions going on around the whole complex why would you not consider beefing up security by adding another guard or doing something anything to ensure the comfort of your residents that just straight tells me you don’t care about your residents it is not in my interest to stay in a place that is so under patrolled and under maintenanced with how much I pay to live here the amenities have went downhill we didn’t even get full use out of some them I had maintenance come in my apartment when they were specifically asked to call before because I had a pet luckily I had him put up that day you have multiple people on the grounds that have 4 plus dogs in their apartments and many many more that do not use leashes the poop on the ground is getting awful (goes back to my being under patrolled and unaware of what’s even happening on grounds) there’s been a lot building up to this review I hope some changes can be made I like living here because of the convenience and how big it is but these other conditions are starting to outweigh the good

By: Garrett Benson Verified Resident

Source: Property Site Read Property Manager's Response

Hey Garrett, My name is Payton and I am the acting community direct here at Brookwood Village. First and foremost, I am very sorry that you have had such a rough time recently with your car being broken into. I can assure you we have listened to the feedback being provided as of recent and in order to further help with that issue, we will be having a new courtesy patrol team starting in 2022 and will hopefully help that issue tremendously. As far as the animals go, If you could reach out with specifics of where you are seeing this happen that would help us out a lot in being able to fix that for you. Hopefully, we can turn it around for you as a resident here. If you would like to reach out to discuss further please call us or email us at 405-759-5052 or [email protected]

Posted On: 9/9/2021

Today Review

Good morning everyone.

By: Samia Ghazal Verified Resident

Source: Property Site Read Property Manager's Response

Good afternoon Samia! Thank you for leaving us a 4-star review! We really appreciate your feedback and would love to hear back from you on how we could reach a 5 star level of service for you!

Posted On: 7/19/2021

Main Office

Why was the Main Office closed last weekend. I could not load a card and now have dirty laundry

By: Tracy Jameson Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Tracy! We were short-staffed and made a business decision to close the office on Saturday as we did not have sufficient coverage to open. We apologize for any inconvenience this may have caused you. Although, the side door to the fitness center and the laundry card machine, however, was left unlocked for access.

Amenities:

Posted On: 7/6/2021

Pools

This will be the second year we have no access to the pools advertised in the amenities listing. What’s the deal?

By: Chawa-yuga Grass Verified Resident

Source: Property Site Read Property Manager's Response

Hi Chawa-Yuga! We understand your frustration regarding the pools. Covid is responsible for the pool's closures last year; as well as all the necessary repairs needed for each of them that were pushed back due to the pandemic. This year however, is mostly due to a chlorine shortage. We need a vast amount to keep 7 pools up and running. As we get the chlorine necessary to get them going, we are opening them 1 at a time. The pool inside gate 8 has been open for 2.5 weeks now. The pool inside gate 12 will be open by tomorrow at the latest and we are working on one inside gate 5 to get it up and running next week. We know it's frustrating but we are doing our very best to work within our given circumstances that we cannot change. We appreciate your patience and your feedback.

Posted On: 7/3/2021

Saturday Very Loud Music at 6:00am

Good Morning everyone It is still 7:15 am on Saturday; I already have a headache from a very loud drum music that starts at 6:00 am. Please people,....: Mercy!!! I understand it is Saturday and everyone is happy for the weekend. I just wish for this person who wants me to share his loud music just to try to enjoy it little lower than it it. I do not have for the moment another home to go, to run away from the drum. I have a headache, please " HELP"!!!!!!!!!!

By: Samia Ghazal Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Samia! Our courtesy patrol is on site from 6pm-6am 7 days a week! Please call us at 405.759.5052 and follow the appropriate prompts to go directly through to our patrol officers on site so that next time you don't have to deal with the racket. Additionally, if you could please contact us and let us know what apartment number it is making the noise we will definitely have a conversation with them about quiet hours and ensure they do not further disturb others' rights to peaceful enjoyment of their home. Thank you for leaving us a review!

Posted On: 6/25/2021

so far the best

Good place to stay

By: Dakota Saenz Verified Resident

Source: Property Site Read Property Manager's Response

Hi Dakota, Thank you so much for your feedback! We strive fr a five-star service and would love to know how we can better your experience. Please let us know about any maintenance requests or concerns you might have! We are always here to help! Thanks again for being a valued resident, Brookwood Village

Posted On: 12/21/2020

Great service

Great employees

By: Joshua Ramirez Verified Resident

Source: Property Site Read Property Manager's Response

Thank you so much, Joshua!

Posted On: 11/24/2020

Hey

By: Ace Thomsen Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Ace! Thank you so much for taking the time to submit a review and show us some love! We'd like to hear what we can do, in order to achieve a 5-star rating. Please reach out to us with any suggestions you have at [email protected] Thank you again and Happy Holidays!

Posted On: 10/12/2020

Good

Good place

By: Austyn Smith Verified Resident

Source: Property Site Read Property Manager's Response

Hi Austyn! You are the best! Thank you for taking the time, out of your day, to stop and think of us and leave us a 5-star review. You just made our day!!

I have had problems in the past but every problem I’ve had has been resolved. All I had to do was talk to the leasing office staff/management who are very kind,helpful, and understanding.

By: David Smith Verified Resident

Source: Property Site Read Property Manager's Response

Good morning David! Thank you for leaving us such thoughtful feedback. We appreciate you taking the time to stop and think of us. We would love to know what we could do better in order to earn a 5 star review from you! Please don't hesitate to reach out to me as I'd love to discuss your feedback. You may reach me directly at [email protected] or by phone at our new number: 405.759.5052. Thanks again David, have a wonderful day!

Posted On: 6/30/2020

Community

Great place to live

By: Shelton Bowie Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Shelton! Thank you so much for taking time out of your schedule to stop and take a moment to leave a review for us. We are pleased we earned such high marks and looking forward to continue hearing your feedback and having you as a part of our community.

Posted On: 6/18/2020

.

By: Enrique Rodriguez Verified Resident

Source: Property Site Read Property Manager's Response

Hello Enrique, Thank you for the review! We appreciate all feedback from our community. Although, we strive for five-star ratings and would love to discuss with you how to provide a better, more five-star experience for you. Please contact us at [email protected] to let us know all your thoughts! We truly look forward to hearing from you soon!

Posted On: 5/30/2020

review

great job

By: Xavier Hunter Verified Resident

Source: Property Site Read Property Manager's Response

Good morning Xavier! Thank you for taking a moment to leave us such high marks, we appreciate the time you took to leave us your review. :)

Parking:

Amenities:

Maintenance:

By: Zakaria Mutawe Verified Resident

Source: Property Site Read Property Manager's Response

Good afternoon Zakaria! Thank you so much for taking time out of your schedule to show us some love! We appreciate your 5 star review!!!

Maintenance:

Staff:

Posted On: 11/7/2019

Maintenance staff is wonderful!

The maintenance staff is wonderful here. They arrived quickly and were extremely kind to me. They went above and beyond to help me and answered a bunch of questions I had. I could not be more grateful for their hard work and kind demeanor. Thank you for all of your hard work!

By: Christopher Hulce Verified Resident

Source: Excel

Posted On: 2/9/2018

Cheap

it is poorly made, everything inside is cheaply made. Workers do not communicate well. Maintenance is great.

By: Lindsey Kosechata Verified Resident

Source: Excel

Posted On: 2/1/2018

It's lovely place to live, I'm very happy with my apartment

It's a nice place to start out living, especially if your newly wed like my family or in school and can't afford a house payment

By: Emaunuel Ratliff Verified Resident

Source: Excel

Posted On: 1/31/2018

construction, gate 12 thru to apt

need fix when u enter gate 12 feel like hole rectangle need new put cover hole hope u doing this thank

By: Wendy Mayhak Verified Resident

Source: Excel

Posted On: 1/28/2018

Bad price for the apartment

If you live in the newer buildings your probably ok but if you live in an old one expect lots of problems. Security guards are nore worried about improper tag than people speeding.

By: Ricardo Perez Verified Resident

Source: Excel

Posted On: 1/23/2018

Studio apts

I moved in about a month and half ago but I have been very happy here. Its quite, clean and did I mention quite Being in an apartment where you don't hear EVERYTHING your neighbors are doing saying is so nice I was really surprised but very happy. Good experience so far.

It is just a place to get you over.

Not really a fan of it being a curfew even though I am grown but it is a solid place if you're just trying to get through college like I am despite the couple times I have drove up to police in various parts of the apartments.

By: Richard Gates IV Verified Resident

Source: Excel

Posted On: 10/4/2017

Rude, unaccomadating staff tells you to move elsewhere

Id tell them the complex is unsafe, dirty, poorly managed and leased to anyone without a felony. The fees and expenses keep going up, while service goes down, and the buildings facilities get older. The swimming pools and laundry mats are not regulated AT ALL. Every time i want to use the pool or laundry mat, its full of non-residents who have no fear of being run off because management doesnt care to help. Ive been on a month to month lease for some time just because i dont want to be tied down to this sinking ship. Look at this oversized complex of crime as a temporary living space. You wont want to live here for long. Its increasingly becoming more and more full of illegal immigrants as well and the apartments are even hiring immigrants to work there. Its not wrong for me to avoid living in a hispanic barrio where im the target. Ive had my apartment and car broken into, vehicle theft, muggings and assault all happen here regularly while management keeps inviting in the very people who victimize us. The swimming pool outside my front window is green and full of breeding mosquitoes and looks no different from a farm pond. Management told me and my neighbors that we dont pay for the pool. Its gone down hill since Weidner has taken over. Fight to keep tenants, dont take them for granted. My swimming pool has been GREEN for months now Disgusting.

By: Daniel Srite Verified Resident

Source: Excel

Posted On: 10/3/2017

I would recommend someone living here. It defiantly depends on the location where you are staying as well, but where we are located I really like. My neighbors are friendly and for the most part its pretty quiet.

By: Alexus Richie Verified Resident

Source: Excel Read Property Manager's Response

Hi Alexus,\r\nGreat feedback Thank you for your recommendations and for choosing the Brookwood Village community to call your home.\r\nTake care,\r\nWeidner Customer Service

Posted On: 9/11/2017

This is a nice complex

I read the previous reviews before making a decision to move to Brookwood Village and my living experience has not been the negatives that I read. The complex is nice, clean, and quiet. The staff is very nice and professional. The maintenance team will resolve any concerns that you may have. Professional staff, great location, and affordable.

By: Dwight Jordan Verified Resident

Source: Excel Read Property Manager's Response

Hi Dwight, thank you for your feedback and for taking the time to post online regarding your residency with us. I am glad to hear that you are \doing well\ at the Brookwood Village community. If there is anything we can do to improve your experience, please do feel free to contact our onsite team at 405.691.2661 or at [email protected] Best, Weidner Customer Service

Posted On: 7/13/2017

make sure

By: Steven Graham Verified Resident

Source: Excel

Posted On: 7/7/2017

To much

I have lived in Brookwood for 6 years my rent has went up in price 4 times. The old management company was horrible with the leasing process and lost my payment on a few occasions when i would pay and renew my lease at the same time. The old management companies maintenance department either lacked A C experience or was being cheep because my old air conditioner had to be charged twice a year for 4 years. I can hear my neighbors when they go up the stairs and when their radio is on and they are singing karaoke.Their security patrol was horrible until here recently because of a couple bad recent events so they do have more units now. If bad things keep happening i wont live here much longer because it is not worth it. Overall the apartments are average compared to others. I am looking forward to seeing if the new management company can fix anything on this review. I have way more to say but I am out of time.

By: Jarred Tiemann Verified Resident

Source: Excel Read Property Manager's Response

Hello Jarred, we appreciate hearing your feedback and thank you for mentioning specific items so that we are aware of the source of your frustration and can take this opportunity to work toward improvement. We thank you for your patience and for choosing to make your home here with us at the Brookwood Village community. Best, Weidner Customer Service

Posted On: 7/6/2017

Apartments

Had a few things happened here but can happen anywhere. My daughter and I really do like these apartments. I would recommend them to anyone. She like the fact it's several different things we can do and don't have to leave home.

By: Elnora Hines Verified Resident

Source: Excel Read Property Manager's Response

Hi Elnora, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents Thank you again, Jen

Posted On: 7/6/2017

Roach infestation,need to screen tenants, too many homicides

Its affordable but given the fact that there are no washer dryer hook ups, you get what you pay for. Too many unruly and destructive tenants that do not take care of the property. NO control whatsoever of the people that use our facilities non tenants , and too much crime.

By: Ivonne Arenivar Verified Resident

Source: Excel

Hi Elnora, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents Thank you again, Jen

Posted On: 7/5/2017

I like my Apt

I honestly like where I live in the complex, they maintenance people respond quickly , I do not have issues with neighbors, and I love all the extra amenities available to me.

By: Breanna Porter Verified Resident

Source: Excel Read Property Manager's Response

Hi Breanna We value hearing your feedback and knowing that you are enjoying your home along with the amenities that are available at Brookwood Village. Thank you for posting and for choosing to make your home here with us at a Weidner Community. Best, Weidner Customer Service

Posted On: 7/4/2017

Not Bad

Most people keep to themselves. Not bad for the most part. Rent is also manageable which is nice.

By: Damon Young Verified Resident

Source: Excel Read Property Manager's Response

Hello Damon,\r\n\r\nWe value hearing feedback of your residency with us along with your choice to call the Brookwood Village community, your home.\r\nKind regards,\r\nKristie Weidner Customer Service

Posted On: 7/3/2017

Affordable living.

It's quiet for the most part. My biggest issue is parking. Residents who live in the back will park in the front instead of parking on the side or back. I think there should be assigned parking for each resident and their apartment and have visiting parking located close to the buildings. I've lived here since February and there have been two shootings. I understand crime can happen anywhere but I would like if the management informed the residents. I had no idea of either one until my friend saw it on the news.

By: Savannah Burwell Verified Resident

Source: Excel

Hello Damon,\r\n\r\nWe value hearing feedback of your residency with us along with your choice to call the Brookwood Village community, your home.\r\nKind regards,\r\nKristie Weidner Customer Service

Posted On: 7/3/2017

It's okay for the price.

It's not safe but it is cheap.

By: Jan Matias Verified Resident

Source: Excel Read Property Manager's Response

Hi Jan, thank you for your feedback and for taking the time to post online regarding your residency with us. I am glad to hear that you are enjoying your home at the Brookwood Village community. If you'd like to speak further about your safety concerns, please do feel free to contact our onsite team at 405.691.2661 or at [email protected] Best, Weidner Customer Service

Posted On: 7/1/2017

Could be much better

I think that background checks could be reviewed better to get better residents at this complex. When searching for an apartment after my divorce, everyone told me not to move here. Most thought it was a Section 8 complex just because how run down it is and the residents here. Personally, I've only had a few complaints since living here. My apartment regularly smells like marijuana because one of my neighbors smokes in their apartment. It makes my dog violently ill. I've voiced complaints to the previous staff and nothing was done about it. Also, I never received a laundry card when I moved in. I called recently and was told there weren't any so I was out of luck. All of my neighbors are wonderful for the most part . My apartment definitely needs to be upgraded. My refrigerator has been broken since I moved in and my dishwasher needs a serious upgrade. It runs brown water most of the time. The only reason I would recommend this property to a friend is the price and to have a friend live by me. Since Weidner has taken over, I've noticed a huge turn around. I actually get emails about work orders, the staff calls me to make sure everything has been taken care of, and when I call the office, everyone is very pleasant unlike before . I think this is a great move for this complex and I have total faith that Weidner can turn this complex around and make it great.

By: Cristine Cheek Verified Resident

Source: Excel Read Property Manager's Response

Hi Cristine, great feedback Thanks so much for posting and letting us know that you are enjoying your home at the Brookwood Village community. We appreciate the positive rating along with giving us the chance to improve. Best, Weidner Customer Service

Posted On: 7/1/2017

Apartnents are fine, but the neighborhood is getting bad

Scary after night due to neighborhood. We just keep our heads down and not get in anyone's way. Apartments are decent for the price. Really wish they had a option for washer and dryer IN the apartments, noy having to pay for each load

By: Robert Griffey Verified Resident

Source: Excel Read Property Manager's Response

Hello Robert, we appreciate hearing your feedback and thank you for mentioning specific items so that we are aware of the source of your frustration and can take this opportunity to work toward improvement. We thank you for your patience and for choosing to make your home here with us at the Brookwood Village community. Best, Weidner Customer Service

Posted On: 7/1/2017

Unattended children climbing on my others cars.

It sounds like a sweet deal, at first. When we arrived to move in- we noticed our front door doesn't set well in the frame, which results in air leaking from the apartment. We founds staples that were used for carpet, just setting in our carpet, with paint splatters. Multiple outlets do not work all over the layout. There are multiple young children toddlers that roam around through the complex unattended, and they will CRAWL ON TOP OF CARS that do not belong to them or their parents. My car has been victim to this and you can't find their parents because the children can barely speak in full sentences. Then there is the issue with parking. I have noticed the same car s taking up two parking spots when they park, making less parking for others. It is very inconsiderate and upsetting. We never know if maintenance has come by, they never leave any type of confirmation if they have sprayed or whatever it is that they needed to do. Overall, this place needs better communication and structure. It has potential to be a great apartment complex, but it's going to take a lot of work.